DEPOSITS / BALANCES

Deposits of one nights accommodation is required at time of booking except for packages and special offers where full payment is required. The remainder of the payment will be debited 14 days prior to your arrival for low season, 30 days for mid season & 60 days for high season to the credit card provided at the time of booking or via bank transfer to the Trust Bank Account.
Bank Account Details:

Noosa Pacific (Qld) Pty Ltd
BSB: 034036
Account Number: 561104

Please put your surname and booking # as the reference, then email a receipt of payment.
If the credit card provided is declined by your bank, attempts will be made to contact you, however if the deposit is not paid by the required date, Noosa Pacific reserves the right to cancel the booking.

OFFICE HOURS
Monday – Friday: 8.30am – 5pm
Saturday – Sunday: 8.30am – 12.30pm

SPECIAL REQUESTS:
Whilst Noosa Pacific attempts to accommodate all special requests, we cannot guarantee that special requests can be accommodated.

SPECIAL OFFERS / PACKAGES:
All special offers & packages require full payment per booking and no cancellations or amendments will be accepted or refunded.

COVID-19 CANCELLATION POLICY
Please be advised any confirmed bookings needing to cancel due to travel restrictions imposed by COVID-19 outbreaks have the below options for cancellation:
1. A 12 month credit will be held to rebook. Rates may vary pending on the amended dates.
2. A refund will be issued, less one nights accommodation.
Cancellations due to COVID-19 travel restrictions do not void the terms & conditions of your booking in place including all special offers or accommodation promotion.

 

NOOSA PACIFIC CANCELLATION POLICY

LOW SEASON CANCELLATION POLICY
The remaining balance of accommodation is due 14 days prior to arrival.
For bookings cancelled 14 days or more prior to arrival, non COVID-19 related deposit will be refunded less $100 administration fee. For any cancellations 14 days or less prior to arrival are non-refundable.

MID SEASON CANCELLATION POLICY
The remaining balance of accommodation is due 30 days prior to arrival.
For bookings cancelled 30 days or more prior to arrival, non COVID-19 related deposit will be refunded less $100 administration fee. For any cancellations 30 days or less prior to arrival are non-refundable.

HIGH SEASON CANCELLATION POLICY
The remaining balance of accommodation is due 60 days prior to arrival.
For bookings cancelled 60 days or more prior to arrival, non COVID-19 related deposit will be refunded less $100 administration fee. For any cancellations 60 days or

SPECIAL OFFERS / PACKAGES:
All special offers & packages require full payment per booking and no cancellations or amendments will be accepted or refunded.

NO SHOW OR DAY OF ARRIVAL CANCELLATIONS:
Any no show is when you do not check in on the scheduled day. In the case of a no show or cancellation on the day of arrival the full amount of accommodation will not be refunded.

Noosa Pacific does not accept schoolies / school leavers.

Thank you for considering to stay at Noosa Pacific Waterfront Resort.