Booking Terms & Policies

TENTATIVE BOOKINGS

The information you have provided Does Not Guarantee Availability and is a Request for accommodation. Your booking will only be confirmed once payment has been made and a confirmation letter sent out during office hours.

SPECIAL OFFERS / PACKAGES
All special offers & packages require full payment per booking and no cancellations or amendments will be accepted or refunded.

TERMS AND CONDITIONS

1. Charges must be paid in full by Direct Transfer or Credit Card before occupancy commences. Occupancy starts and finishes on the dates shown on the receipt. We accept MasterCard or Visa ONLY. No Cash, Cheques or AMEX.
2. The guest authorises the Manager to charge the credit card provided for the booking for any loss, damage, or monetary contribution for which the Guest is liable under this document or otherwise.
3. The guest agrees to cover the nightly rate for any days the apartment cannot be rented out due to damage caused during their stay. The apartment must not be used for unlawful purposes.
4. The guest is responsible for the cost of any damage, loss, or missing items from the apartment or Body Corporate property. Additional charges may apply if items are moved between apartments or found missing on departure.
5. There is no refunds for early departure.
6. You are issued two keys upon check-in; an additional charge of $5 per Waterfront access swipe key, $50 for a Gardenside key, or $100 for a remote will apply if they are lost or damaged.
7. We accept bookings in good faith, but these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control, such as if the property is sold or withdrawn from holiday letting, if the property is altered in any way, or if the owner requires the property for their own use or any other bona fide reason.
8. The booking calendar opens 11 months in advance. The current month is for repeat guests to rebook the same dates and opens up in the first week of the following month. For repeat guests securing dates for the following year, it is advised to rebook the same dates within the first few days of your arrival. If you wish for alternate dates, this will be considered once bookings open to the public.
9. While care is taken to ensure that the description of facilities at Noosa Pacific Resort is accurate, we cannot be held responsible for any misinterpretation.
10. Reservations are confirmed per the room category. Unit numbers, location, and/or aspects can be requested, but are subject to availability and are not guaranteed nor confirmed until the day of arrival.
11. Noosa Pacific Resort is a member of Good to Book, an industry platform that helps uphold property standards and manage guest behaviour. If a serious rule breach or conduct issue occurs during your stay, incident details may be recorded with Good to Book in line with their policies. By booking or checking in, you agree to the Good to Book Disclaimer and Privacy Policy, which explains how your information may be collected, used, and shared. Copies of these documents are available via our website and also available at reception.
12. By booking, you agree to Noosa Pacific Resort and Noosa Council occupancy limits: maximum 4 guests in a 2-bedroom apartment and 6 guests in a 3-bedroom apartment. Any extra guests are a breach of these conditions and penalties apply.
13. The by-laws, rules, and regulations of the complex, and any reasonable direction of the Manager, must be complied with. The apartment must be vacated if, after receiving a warning, the Guest fails to comply.
14. The Manager may inspect the apartment at any time with reasonable notice, and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of the Guest and removal of the Guest’s property.
15. Under 18’s: All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. We reserve the right to refuse any booking if the legal guardian over 18 cannot provide current photo ID at check-in. Noosa Pacific does not accept school leavers or allow parties or functions anywhere on the resort premises.
16. The Guest must only park cars in the designated area. One car space is provided per property booking.
17. Boat and watercraft mooring is available for Waterfront guests only. No watercraft trailers are to be stored in resort car parks, and registration details must be provided to reception upon check-in.
18. Lock Out/Security Call Procedure: A fee of $50 will be charged in the event staff are called out 5:00 PM – 7:00 PM or 7:00 AM – 8:30 AM due to misplaced or lost keys to gain access to the property. Please contact after hours for this service between 7:00 PM – 7:00 AM.
19. Animals or pets are not to be brought onto the premises, with the exception of certified assistance dogs (documents provided prior to arrival) or those approved by Body Corporate.
20. Our Apartments and Common Areas are non-smoking. If smoking is detected, a cleaning fee of up to $500 may be charged for the apartment and $250 for smoking on the resort grounds.
21. Renovations/Construction: Properties and facilities throughout the Noosa area are continuously being renovated, either in the same complex or nearby properties. This is beyond our control, and neither the management nor the owners can be held accountable for what others do in their property. In the event work is being carried out in our building, we will endeavour to minimise the disturbance to our guests. No responsibility will be taken for disturbances or inconveniences caused by these renovations.
22. The Body Corporate, the Manager, and the apartment owner are not liable for any damage or loss of property that the Guest may sustain while on the complex. This includes missing items from the apartment.
23. You agree to participate in activities at your own risk and release Noosa Pacific Resort (NPR), its staff, and agents from any claims for injury, loss, damage, or death to you or your property, regardless of cause. You confirm you are over 18 and will not pursue any legal claims against NPR for such events.