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Booking Terms & Conditions

DEPOSITS / BALANCES

Deposits of one nights accommodation is required at time of booking except for packages and special offers where full payment is required. The remainder of the payment will be debited 30 days prior to your arrival to the credit card provided at the time of booking or via bank transfer to the Trust Bank Account.
Bank Account Details:

Noosa Pacific (Qld) Pty Ltd
BSB: 034036
Account Number: 561104

Please put your surname and booking # as the reference, then email a receipt of payment.
If the credit card provided is declined by your bank, attempts will be made to contact you, however if the deposit is not paid by the required date, Noosa Pacific reserves the right to cancel the booking.

OFFICE HOURS
Monday – Friday: 8.30am – 5pm
Saturday – Sunday: 8.30am – 12.30pm

SPECIAL REQUESTS:
Whilst Noosa Pacific attempts to accommodate all special requests, we cannot guarantee that special requests can be accommodated.

SPECIAL OFFERS / PACKAGES:
All special offers & packages require full payment per booking and no cancellations or amendments will be accepted or refunded.

NOOSA PACIFIC CANCELLATION POLICY

CANCELLATION POLICY
The remaining balance of accommodation is due 30 days prior to arrival.
For bookings cancelled 30 days or more prior to arrival, non COVID-19 related deposit will be refunded less $100 administration fee. For any cancellations 30 days or less prior to arrival are non-refundable.

SPECIAL OFFERS / PACKAGES:
All special offers & packages require full payment per booking and no cancellations or amendments will be accepted or refunded.

NO SHOW OR DAY OF ARRIVAL CANCELLATIONS:
Any no show is when you do not check in on the scheduled day. In the case of a no show or cancellation on the day of arrival the full amount of accommodation will not be refunded.

Noosa Pacific does not accept schoolies / school leavers.

Thank you for considering to stay at Noosa Pacific Waterfront Resort.

NOOSA PACIFIC RESORT TERMS AND CONDITIONS

  1. Charges must be paid in full by Direct Transfer or Credit Card before occupancy commences.
  2. Where a credit card is not available a $500 cash bond will be required on check in for any damages or charges as will Driver’s licence or passport details.
  3. Occupancy starts and finishes on the dates shown on the receipt.
  4. We accept bookings in good faith and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the holiday letting, if the property is altered in anyway, or the owner requires the property for their own use or any other bona fide reason.
  5. The Guest will be liable for payment of any charges incurred by the Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by the Guest.
  6. Charges will be incurred for any additional cleaning or relocating of furniture.
  7. The apartment must not be used for any unlawful purpose.
  8. The Guest must only park cars in the designated area. One car space provided per property booking.
  9. Only the number of people shown on the booking may stay in the apartment overnight. Guests in rooms after midnight are deemed as overnight guests.
  10. The Body Corporate, the Manager nor the apartment owner, is liable for any damage or loss of property which the Guest may sustain while on the complex. This includes missing items from the apartment.
  11. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning the Guest fails to comply.
  12. There is no refund for early departure.
  13. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
  14. Whilst care is taken to ensure that the description of facilities at Noosa Pacific Resort is accurate, we cannot be held responsible for any misinterpretation. If any feature or facility is essential to the guest’s requirements, we suggest the guest checks this with the reservation staff at time of booking.
  15. Lock Out Procedure: A fee of $50 will be charged in the event staff are called out between 5pm – 7pm or 7am – 8:30am due to misplaced or lost keys to gain access to the property, please contact security for this service between 7pm -7am.
  16. The guest authorises the Manager to charge the credit card provided for the booking for any loss, damage, monetary contribution for which the Guest is liable under this document or otherwise.
  17. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction to the Guest and removal of the Guest’s property.
  18. Animals or pets are not to be brought onto the premises, with the exception of guide dogs.
  19. Our pool and pool area are for the use of in-house guests only, if you have visitors wanting to use the pool, please advise reception.
  20. An additional charge of $10.00 will apply for any swipe card lost and $50.00 for key or $100 for key/remote which has been lost or damaged.
  21. Charges may apply if items are not found to be missing in your apartment on departure or found to be in different apartments (groups or families).
  22. Renovations: Properties throughout the Noosa area are continuously being renovated either in the same complex or nearby properties. This is beyond our control and neither the management nor owners can be held accountable for
    what another owner does in his property. In the event work is being carried out in our building we will endeavour to minimise the disturbance to our guests. No responsibility will be taken for disturbances or inconveniences caused by these renovations.
  23. Under 18’s: All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of
  24. We reserve the right to refuse any booking if the legal guardian over 18 cannot provide current photo ID on check in.
  25. The guest agrees to pay daily rate on apartment for any down time on the unit caused by damage by the guest. (i.e.: Unit cannot be rented out)
  26. We accept MasterCard or Visa.
  27. PLEASE NOTE:- Our Apartments and Common Arears are non-smoking, if smoking is detected a cleaning fee of up to $500 may be charged & $250 for smoking on the resort grounds